swDesk Online Support System PHP script

Publisher review:
swDesk is an innovative, flexible and cost-effective customer relationship management (CRM) solution that delivers true business value to companies of all shapes and sizes, from small and medium-sized businesses to large enterprises swDesk is an innovative, flexible and cost-effective customer relationship management (CRM) solution that delivers true business value to companies of all shapes and sizes, from small and medium-sized businesses to large enterprisesCustomers around the globe use swDesk to reduce response times, streamline support, and track productivity to provide superior customer service.swDesk is a high end, yet affordable, CRM solution that enables your company to provide quality customer service while supporting a high volume of customer requests. All versions of swDesk include six months of free support. swDesk is a single purchase product — this means you are not locked into any monthly or annual fees. Once you purchase swDesk, there are no other fees, unless you require updates after the initial six month period. (All bug and security updates are available via download absolutely free.)swDesk is also open source, therefore allowing you to make any desired edits to suit your companies needs.swDesk's Major Components - A ticket system for interaction between your staff and end users, providing both web and email interfaces for users and staff - A searchable, category driven Knowledge Base providing a self-service option for your customers - Useful teamwork tools for your staff (ticket locking, tasks manager, private messaging, etc.) - Detailed statistics and reporting functionalityMultiple language user interfaces (for staff and users areas) - Advanced administration controls such as permissions editor for departments and technicians, extensive system settings, etc.
Operating system:
Windows / Linux / Mac OS / BSD / Solaris

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